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Terms and Conditions

Terms & Conditions

  1. Rental Guidelines & Age Requirements
  • Minimum Stay: A minimum stay of 4 nights is required for all bookings.
  • Minimum Rental Age: The primary guest must be at least 25 years of age (unless accompanied by a parent or legal guardian throughout the entire stay).
  • Identification: A copy of a valid government-issued ID must be provided prior to arrival.
  1. Payment Terms & Methods
  • Accepted Payment Methods: VISA, MasterCard, US Personal Checks, and US Money Orders (Zelle payments preferred).
  • Reservation Deposit: A non-refundable deposit of $350.00 per reserved week is required at the time of booking to confirm your reservation.
  • Balance Due: The remaining balance is due in full 8 weeks prior to your arrival date.
  • Personal Check Policy: Personal checks are accepted only if received at least 4 weeks prior to arrival.
  • Last-Minute Bookings: We cannot process reservations made less than 48 hours prior to arrival.
  1. Damage Protection Options

Guests must select one of the following options during booking:

Option Cost / Deposit Coverage & Terms
Option 1: Accidental Damage Waiver $49.95 (Non-Refundable) Covers up to $1,000 in reported accidental damage prior to departure. Excludes intentional damage, missing items, unauthorized pets, or unpaid fees.
Option 2: Security Deposit $500.00 (Refundable) A credit card hold that is released post-departure inspection provided no terms are broken.
  1. Cancellation Policy

📌 Note: All cancellations must be submitted in writing. The effective date is based on when written notice is received. Travel insurance is strongly recommended.

Days Before Arrival Refund / Credit Terms
90+ Days Full refund, minus a $150 fee per week (or partial week).
46 – 89 Days Future travel credit (no cash refund), minus a $150 fee per week (or partial week).
45 Days or Less 100% Non-Refundable.
  1. House & Property Rules
  • Check-In / Check-Out: Check-in after 4:00 PM EST | Check-out strictly by 10:00 AM EST.
  • No Smoking: Smoking is strictly prohibited inside the property.
  • No Parties: Gatherings or events are strictly prohibited without prior written consent.
  • Trash Disposal: All trash must be bagged and placed in designated outdoor bins according to community guidelines.
  • Garage Door Exit: Do not exit through the garage door to prevent accidental lockouts.
  • Recreational Vehicles: RVs, motorhomes, trailers, and commercial vehicles are strictly prohibited on property premises at all times.
  • Baby Equipment: Complimentary cribs and highchairs are available upon request at booking (subject to limited availability on a first-come, first-served basis).
  • Mid-Stay Cleanings: Additional housekeeping services may be requested in advance and paid directly to the cleaning staff.
  • Rule Violations: Breaking house rules results in a $250 fee per violation (not covered by damage protection).
  1. Check-In & Check-Out Procedures
  • Check-In (4:00 PM EST): Door access codes are issued once full payment and ID verification are complete. Early check-in must be requested in advance (not guaranteed).
  • Check-Out (10:00 AM EST): Unapproved late check-outs will incur additional fees.
  • Departure Checklist: Before leaving, please start the dishwasher, move all trash to outdoor bins, and lock all doors and windows.
  1. Pet Policy

Pets are strictly prohibited unless staying in a designated Pet-Friendly home with prior written approval and a paid pet fee.

Bringing an unauthorized pet into a property will result in:

  1. Immediate termination of the stay without a refund.
  2. A minimum $350 unauthorized pet fee.
  3. Additional charges for any cleaning, damage, or restoration costs.
  1. Pool & Spa Heating Terms
  1. Operating Hours: Heaters run during daytime filtration hours only and shut off overnight.
  2. Water Temperatures: Shared pool/spa systems heat to 88°F. Separate standalone spas heat to 102°F with the pool at 88°F.
  3. Weather Shutdown: If outdoor temperatures drop below 55°F, the heater compressor automatically shuts down for safety. This is beyond our control.
  4. Warm-Up Time: Pre-ordered heating turns on the morning of arrival and may take up to 48 hours to reach full temperature. Requests made post-arrival are activated the next business day.
  5. Refund Policy:
    • Refunds apply only for equipment malfunctions or if an early shutoff is requested during bad weather (must be reported to the office to turn off equipment; only unused days are refunded).
    • Pool heating is an optional add-on. Lack of pool heating does not warrant a refund on the base rental rate.
  1. Liability & Management Rights
  • Management reserves the right to refuse service or evict any guest displaying inappropriate, intoxicated, or threatening behavior.
  • Property owners, rental agents, and management are not liable for personal injuries, accidents, or lost/stolen money and valuables.